I am a restaurant + customer service-focused operations consultant with restaurants, bars, and caterers to establish sound operating procedures, sustainable hiring practices and training programs, and revenue-generating initiatives to bring more to the bottom line — all while delivering exceptional service to your guests.
Experience
Operations + Finance Consultant
Boston, Massachusetts | Present
Condé Nast Traveler Hot List 2023
Esquire’s Best Bars in America 2023
Founder + General Manager
Boston, Massachusetts | April 2022 - March 2024
The New York Times: The 25 Best Restaurants in Boston Right Now (2024)
Boston Magazine Review: “Tonino is Unpretentious, Delicious, and Consummately Jamaica Plain”
Pre-Opening Operations Consultant + Founding Member
Boston, Massachusetts | June 2020 - July 2022
Condé Nast Traveler Hot List 2023
Esquire’s Best Bars in America 2023
Multi-Concept General Manager at Cushman Concepts
Boston, Massachusetts | February 2016 - February 2020
Eater Boston 13 Incredible Japanese Restaurants
Covina at Park South Hotel (closed during pandemic)
New York, New York | September 2018 - September 2019
Roof at Park South Hotel (closed during pandemic)
New York, New York | February 2018 - September 2019
Forbes 5 New York City Rooftop Bars to Enjoy this Summer
Service Manager
Boston, Massachusetts | February 2015 - February 2016
Other experience includes: Hostess at James-Beard Award-Winning o ya Restaurant, Cheesemonger at The Cheese Course, FOH at Ribelle
Professional Development
CERTIFIED SAKE PROFESSIONAL: LEVEL ONE
John Gaunter | Toronto | 2016
ZINGERMAN’S SERVANT LEADERSHIP WORKSHOP
Boston, Massachusetts | October 2017
FAB CONFERENCE: WOMEN IN HOSPITALITY ATTENDEE
Charleston, South Carolina | April 2018
WELCOME CONFERENCE ATTENDEE
New York, New York | June 2018 + 2019
“I’ve had the privilege of working with Claire on multiple occasions and have seen how her ability to lead people and manage individuals to their highest potential ultimately translates to bottom line growth. Through her keen eye for detail, she sets strategic goals and sees them to completion while cultivating a culture of care and intention, making her both a team player and an excellent leader.”
“Claire helped me grow The Handsome Oyster from conception to reality by asking the right questions and helping me build the answers into my business.
She worked with me to build a flexible business model that has the runway to grow and evolve over time.”